Privacy Policy

Subscrol ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, and protect information when you use our website and services. This policy is in compliance with India's Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

We process your personal data on the following grounds:

• Contractual necessity — to deliver the subscription service you purchased
• Legitimate interests — to improve our services, prevent fraud, and provide customer support
• Legal obligation — to comply with applicable Indian laws
• Consent — for optional communications such as promotional messages

We use collected information to:

• Deliver subscription access and send confirmation details via WhatsApp or Telegram
• Provide ongoing customer support
• Send renewal reminders and service updates
• Detect and prevent fraud or misuse
• Improve our website and service quality
• Comply with legal obligations

We do not sell, trade, or rent your personal data to third parties. We may share data only:

• With payment processors strictly for transaction processing
• When required by law, court order, or government authority
• To protect our rights or prevent fraud
• With your explicit written consent

Personal data is retained only as long as necessary for the stated purpose or as required by law. Order and transaction records are typically retained for 7 years to comply with Indian accounting regulations. You may request deletion of non-legally-required data at any time.

We implement appropriate technical and organizational measures to protect your data. Customer communications are conducted over end-to-end encrypted platforms (WhatsApp, Telegram). Access to stored data is restricted to authorised personnel only. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

Our website may use essential functional cookies. We do not use tracking, advertising, or third-party analytics cookies without your consent. You may disable cookies through your browser settings; some site features may be affected.

Our website contains links to third-party platforms (the software services we resell). We have no control over and are not responsible for the privacy practices of those sites. Please review their individual privacy policies.

Our services are not directed to anyone under 18 years of age. We do not knowingly collect personal data from minors. If we become aware of such collection, the data will be deleted immediately. Contact our Grievance Officer if you believe a minor's data has been collected.

Under applicable Indian law, you have the right to:

• Access a summary of your personal data held by us
• Correct inaccurate or incomplete personal data
• Request erasure of personal data (subject to legal retention requirements)
• Withdraw consent for non-essential processing at any time
• Nominate another person to exercise these rights on your behalf (DPDP Act)

To exercise any of these rights, contact our Grievance Officer below.

In accordance with the Information Technology Act, 2000 and IT (Intermediary Guidelines) Rules, 2021, a Grievance Officer has been designated to address complaints and concerns:

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised policy.

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Maharashtra, India.